Your data, protected

Merchant Packaging is committed to safeguarding customer, supplier, and visitor data. This policy outlines the data we collect, why we collect it, and how we protect it.

Information we collect

Contact details submitted via forms or email
Usage analytics collected after you provide cookie consent
Supplier and packaging data shared by Merchant Packaging subscribers

How we use data

We use the information to deliver the Merchant Packaging platform, respond to enquiries, provide support, and meet legal obligations such as EPR reporting.

Data sharing

We do not sell data. We only share information with processors that help us deliver Merchant Packaging (hosting, email, analytics) under strict data processing agreements.

Your rights

You may request access, correction, or deletion of your personal data by emailing privacy@merchantpackaging.co.uk.

Retention & security

Operational data is retained only as long as necessary. Merchant Packaging uses Azure Key Vault, encryption in transit and at rest, and role-based access controls to safeguard information.